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Can't login 8 years 11 months ago #1

  • bill-lancaster
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With a lot of help I completed webtrees setup only to find that I couldn't login.

So, thinking that I'd made an error during setup I started the whole process again on a new website - same thing, can't login.

Looking at the table wt_user I can see one record - does this conatin my login details?

In both setups I notice that the password shown in wt_user bears no relation to the one I entered.

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Re: Can't login 8 years 11 months ago #2

  • ToyGuy
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  • Live like it's Christmas every day - Santa Stephen
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Bill
Several of us have made offers to help. We suggested that you had many problems as a result of perhaps your ISP/host and you have still not confirmed all the details of what they provide or how you go about setting up webtrees. Let me assure you that installation per the readme or the wiki is not only trouble-free on a properly configured site, but also self-explanatory for anyone with a little experience with servers and php programs.

If you don't accept our offer to assist, it is unlikely we'll continue to try to answer these rather incomplete questions as there are simply too many factors for any of us to venture a guess.

one quick possibility - does the wt_user have the correct email address for your admin? If so, then simply request the system send a new password and go from there. If not, and you can't change it, then read these forums for several offers of dummy encrypted passwords - PASSWORD or CHANGEME
Santa Stephen the Fabled Santa
Latest webtrees at MyArnolds.com
Hosted by webtreesonline.com , a division of GeneHosts LLC
MacOS 10.6.8, Apache 2.2+, PHP 5.4.16, MySQL 5.5.28

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Re: Can't login 8 years 11 months ago #3

  • fisharebest
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What is the password you see in wt_user
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Re: Can't login 8 years 11 months ago #4

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This is the password as shown:-
$1$QNTzQ8vz$iy/SEaRVUE0iPm.Xa7lAR1

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Re: Can't login 8 years 11 months ago #5

  • fisharebest
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Thanks. There were some issues that affected particular versions of webtrees and particular server configurations, but this does not apply to you.

This is an encrypted password - and will be different every time, even for the same password.

In your original problem report, you simply said "cannot login".

Give more details. e.g. did you get an error message saying "you cannot login - access denied"? What URLs does your browser show before/after entering your username/password, etc.?
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Re: Can't login 8 years 11 months ago #6

  • bill-lancaster
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Stephen, I am confused by your response.

I've had an awful lot of help and am grateful. As far as I know, I've provided all the information requested although I've recently been notified that my email to you of last Wedesday was undelivered.

In the event Greg Roach kindly accessed my website and helped me complete the setup.

Here is the information provided by my isp:-

User: gwldevelopments.co.uk
Password: HIDDEN DUE TO SECURITY REASONS

FTP:
Host: ftp.gwldevelopments.co.uk
Username: gwldevelopments.co.uk
Password: HIDDEN DUE TO SECURITY REASONS

E-MAIL:
IMAP server: imap.gwldevelopments.co.uk
POP3 server: pop.gwldevelopments.co.uk
SMTP server: send.one.com
Webmail: www.one.com/ (www.one.com/)

MySQL:
Host: gwldevelopments.co.uk.mysql
Database: gwldevelopments
Username: gwldevelopments
Password: ******

PhpMyAdmin:
PhpMyAdmin: dbadmin.one.com/ (dbadmin.one.com/)
Username: gwldevelopments
Password: *******

The wt_user email address is correct but no emails have arrived following my requests.

After Greg Roach installed config.ini.php I realised that file I downloaded was something else entirely. The file name and extension was correct bu the content was different. I am runing Ubuntu 12.04 with KDE 4.8.1. The default editor is 'Kate'. Anyway after cicking the 'Download' button in setup I saw a lot of html code and wrongly assumed this was OK.

I'm feeling something of a nuisance here but feel I've accepted all offers for help (apart from changing my isp)

Bill

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Re: Can't login 8 years 11 months ago #7

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<<The wt_user email address is correct but no emails have arrived following my requests.>>

Getting email to arrive is a bit of a black art....

The default option (use PHP to send mail) relies on your server having a local sendmail daemon running (or similar). Even if this daemon is running, and mail is being sent, it may not be delivered. For example, my own site is hosted using AWS. Some mail providers (e.g. hotmail) refuse to accept mail from AWS. So, I can send mail, and although gmail will receive it, hotmail will block it.

The only 100% reliable option is to configure an external SMTP server. If you have a gmail account, the settings to use are shown during the setup.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Re: Can't login 8 years 11 months ago #8

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Greg,

www.lancasterfamilyhistory.co.uk/WebTree...min_trees_manage.php

This looks like the normal login for webtrees. My user name is correctly shown as 'bill-lancaster' in wt_user. Using this with what I think is my password I get "The username or password is incorrect."

So I request a new password and get "A new password has been created and emailed to . You can change this password after you login." but no password arrives.

Greg have just seen you've made a further post so I'll finish this,

Bill

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Do you need a web hosting solution for your webtrees site?
If you prefer a host that specialises in webtrees, the following page lists some suppliers able to provide one for you: 

Re: Can't login 8 years 11 months ago #9

  • bill-lancaster
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Greg, I do have a gmail address which I could use. Can I use the php/mysql facility provided by my isp to change the email addres to my gmail one?

Incidentally, I think my phpgedview used to send emails OK, should I expect the same from webtrees with the same isp?

Bill

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Re: Can't login 8 years 11 months ago #10

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Once you click the "send password reminder", your password is changed to a random string.

If the email is lost, there is no easy way to log in.

You cannot change the email config until you log in.

Since you have found your way into the database (using phpmyadmin?), try setting the password entry to this

$1$QNTzQ8vz$geqbxmNwhMwm4IdnVHJYo/

This *should* correspond to a password of "password"

It may enable you to log in. If it works, change your password!
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Re: Can't login 8 years 11 months ago #11

  • bill-lancaster
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Greg, no go!

I see I have a new user called "tester" - is that you?

Bill

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Re: Can't login 8 years 11 months ago #12

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Greg, SORRY! I pased the encypted version of 'password' - no wonder it didn't work!

I now have access - thanks a million.

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Re: Can't login 8 years 11 months ago #13

  • fisharebest
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Not me. I haven't connected to your site, and I wouldn't do so without asking permission first.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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