Web based family history software

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Question Not getting relatives page

  • junort
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11 years 3 weeks ago #1 by junort
Not getting relatives page was created by junort
I have webtrees 1.3.2 installed. I am trying to add a member of the family I don't get the page with "personal facts", "relatives", "sources" etc...

What am I doing wrong or is it a configuration error?

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11 years 3 weeks ago #2 by Jackie
Replied by Jackie on topic Not getting relatives page
Hi junort,

Did you change any default settings?

You should be on family page (or families tab) to add a new member to a family.

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11 years 3 weeks ago #3 by kiwi
Replied by kiwi on topic Not getting relatives page
junort

You don't say if this is a new installation, an upgraded one, or anything that might help us. Neither do you give us a URL so we can look for ourselves.

But from your comment "...I don't get the page with "personal facts", "relatives", "sources" etc..." I'm going to guess this is a new installation, and you have the problem described under "Blank individual page after installation" on this WIKI page: wiki.webtrees.net/Category:FAQs

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11 years 3 weeks ago #4 by junort
Replied by junort on topic Not getting relatives page
Thanks for the reply. It is a new install and I imported a ged file into it. I noticed in the server error log that I am getting webtrees/js/jquery/TableTools.min.js file cannot be found errors.

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  • fisharebest
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11 years 3 weeks ago #5 by fisharebest
Replied by fisharebest on topic Not getting relatives page
The TableTools error is harmless and unrelated.

Like Nigel, I suspect you have the "mod security" problem. If you posted the URL of your site, we could check this.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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  • junort
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11 years 3 weeks ago #6 by junort

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11 years 3 weeks ago - 11 years 3 weeks ago #7 by fisharebest
Replied by fisharebest on topic Not getting relatives page
Thanks.

I can confirm that your server is running with a *very* old configuration file for apache/mod_security.

This is (wrongly) blocking access to a file called jquery.cookie.js - which is a standard/common/harmless javascript library.

You need to (a) ask your host to upgrade the configuration file and/or (b) follow the workaround in the FAQ.

/edit

Your server even has a "friendly" error message for this:

boswellcampbell.com/webtrees/js/jquery.cookie.js

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net
Last edit: 11 years 3 weeks ago by fisharebest.

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  • junort
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11 years 3 weeks ago #8 by junort
Replied by junort on topic Not getting relatives page
Thanks to all of you for your help.

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