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TOPIC: Clicking on thumbnails opens an empty window

Clicking on thumbnails opens an empty window 2 weeks 23 hours ago #1

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This is a followup from the imagemagick question earlier I can't seem to mark as unsolved.

Reinstalling imagemagick now works to show thumbnails, which is great.
Clicking on thumbnails now however brings up an empty window.

What could be the cause of that?

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Clicking on thumbnails opens an empty window 2 weeks 22 hours ago #2

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> What could be the cause of that?

Lots of things. Is there a website where we can see this happening?
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Clicking on thumbnails opens an empty window 2 weeks 22 hours ago #3

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Unfortunately I have this quite locked down from the outside world.
But I can run whatever tests you'd like me to.

Basically I click on the thumbnail in the profile (or the media tab). It expands a big window, with the name of the medial file in the bottom right, but no picture

Sometimes, after you click on it, it blinks, for a split second in the big window before dissapearing.

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Clicking on thumbnails opens an empty window 2 weeks 22 hours ago #4

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> But I can run whatever tests you'd like me to.

Try the instructions here, and look for something unusual.

webtrees.net/faq/xhr/

Next check your browsers error console for any significant messages
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Clicking on thumbnails opens an empty window 2 weeks 22 hours ago #5

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I get absolutely nothing in XHR whether I reaload the page, or then click on the photo to expand it

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Clicking on thumbnails opens an empty window 2 weeks 21 hours ago #6

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You probably want to look at the image tab, not the xhr tab.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Clicking on thumbnails opens an empty window 2 weeks 21 hours ago #7

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Yes, things appear there when I reload the tab, and again when I click the profile to make the window pop up.
Hovering over the new entry that appears in the image tab when I click the profile thumbnail, the image that is supposed to come up in the empty window appears

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Clicking on thumbnails opens an empty window 2 weeks 21 hours ago #8

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> I have this quite locked down from the outside world

Can set up a second, public tree on the site, with some test data?
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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Clicking on thumbnails opens an empty window 2 weeks 21 hours ago #9

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As in the whole server is currently internal only until I feel comfortable opening up something I've cobbled together to the big bad world

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Clicking on thumbnails opens an empty window 2 weeks 16 hours ago #10

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What other tests can I run for you?

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Clicking on thumbnails opens an empty window 1 week 5 days ago #11

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I would like to bump this, and apologies for the rudeness.

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Clicking on thumbnails opens an empty window 1 week 5 days ago #12

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It is very difficult to help you.

To investigate this, I would examine what is happening in the browser, what requests are sent to the server, what responses are returned, etc.

I would then look for something "unusual" in all this information.

Since I can't access your site, I am reliant on you to provide the information from which I can identify something "unusual".

You said there was nothing in the HTTP responses, and nothing in the browser error log.
You didn't report anyting from your webserver logs, or your webtrees logs.

I'm afraid I have nothing to work with.

> > I have this quite locked down from the outside world
> Can set up a second, public tree on the site, with some test data?

Can you not set up a second temporary public site which replicates the problem.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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