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2.016 faulty 2 weeks 4 days ago #1

  • nguoiveday
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Website upgraded to the latest package 2016 but now the web is faulty, access to it can't see anything and no error message. Thanks for your help

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2.016 faulty 2 weeks 4 days ago #2

  • bertkoor
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A blank page is usually caused by an error on the server.
See here for further instructions:
webtrees.net/faq/500/
stamboom.BertKoor.nl runs on webtrees v1.7.13

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2.016 faulty 2 weeks 1 day ago #3

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I did the same as you but it didn't work. Also, at that time, click to update to the new version 2016.

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2.016 faulty 2 weeks 1 day ago #4

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I did the same as you but it didn't work.

What do you mean with "did not work" ?

The page faq/500 advices:

Generally when a fatal error occurs, the web-server will write a detailed error message to a log file. You need to find this error log. Without it, it will be very difficult to fix the problem.


Did you find any server logs with errors?

Does your server perhaps use .htaccess files?
Then you can get some extra information on screen by following the FAQ instructions.

Also, at that time, click to update to the new version 2016.

Sorry, where did you click?

I'm totally confused. What exactly did you do? Is your problem still there?

Could you please write longer sentences with more detailed information.
Perhaps even write in your own language, so it is easier for you to write.
We will use translation services if nescessary.
stamboom.BertKoor.nl runs on webtrees v1.7.13

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Last edit: by bertkoor.

2.016 faulty 1 week 6 days ago #5

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Nhờ các bạn chỉ giúp
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2.016 faulty 1 week 6 days ago #6

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I think I found it, thanks to your screenprint with the url of your site.
When requesting the webtrees page with https protocol, your server redirects back to http protocol.
Then with http protocol the server always responds with nothing.

Edit the file data/config.ini.php on the server
You have this line:
base_url="http://dongtoctranle.com"

Change http to https
stamboom.BertKoor.nl runs on webtrees v1.7.13

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Last edit: by bertkoor.

2.016 faulty 1 week 6 days ago #7

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Thank you. Like this error, I followed your instructions and fixed it

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Last edit: by nguoiveday.

2.016 faulty 1 week 5 days ago #8

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What about this error, please help me???
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Last edit: by nguoiveday.
Do you need a web hosting solution for your webtrees site?
If you prefer a host that specialises in webtrees, the following page lists some suppliers able to provide one for you: 

2.016 faulty 1 week 5 days ago #9

  • bertkoor
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Sorry, I don't know. This looks like a problem with your Apache web server. The requests don't even get to webtrees.

The server responds with nothing, just a http response code 200.
I would expect a response code 302 (redirect) with a new location.
This even happens when you explicitly ask for the index.php page or any other page.
~$ curl -i https://dongtoctranle.com/index.php
HTTP/1.1 200 OK
Date: Fri, 11 Jun 2021 11:12:56 GMT
Server: Apache
Transfer-Encoding: chunked
Content-Type: text/html; charset=UTF-8


~$ curl -i https://dongtoctranle.com/thisPageDoesNotExist.html
HTTP/1.1 200 OK
Date: Fri, 11 Jun 2021 11:18:36 GMT
Server: Apache
Transfer-Encoding: chunked
Content-Type: text/html; charset=UTF-8

The last call should respond with a 404 - not found.
Your server responds with 200 - OK.
That is obviously not OK.

Whatever you recently changed on the server, undo that.
stamboom.BertKoor.nl runs on webtrees v1.7.13

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Last edit: by bertkoor.

2.016 faulty 1 week 4 days ago #10

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What is the way to fix it?

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2.016 faulty 1 week 4 days ago #11

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Sorry, I truely don't know. I think the fault is with your Apache server configuration.

Try to do the opposite of what you did the last days. Because it seemed to process a little bit a week ago.

Or ask your hosting provider for help.
stamboom.BertKoor.nl runs on webtrees v1.7.13

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