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media will not upload 3 weeks 1 day ago #1

  • df23
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using v 2.0.17 (but also happened in v2.0.10)
I am unable to upload image files. When looking at XHR responses i see 403 response. Folder permission is set to 755 (as are other folders) and folder owner is the same as other folders and files.
Any suggestions on next action gratefully received.
thanks
Dave

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media will not upload 3 weeks 1 day ago #2

  • fisharebest
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> i see 403 response

403 responses can come from different places.

webtrees
your webserver (apache/nginx/IIS)
etc.

What does the 403 page look like?
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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media will not upload 3 weeks 1 day ago #3

  • df23
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Hi Greg
thanks for your reply. I dont get a response page, the page to add the media item just sits there. When looking at XHR i see 403 response

Attachments:

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media will not upload 3 weeks 1 day ago #4

  • fisharebest
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If you click on the 403 response (in your screenshot), you should be able to see more details, including the content (body) of the response.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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media will not upload 3 weeks 5 hours ago #5

  • df23
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hi Greg
i have done this, there are various tabs in the output. The response tab just says

403
Forbidden

Access to this resource on the server is denied!

is there anything else that might be useful that i can post?
thanks
Dave

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media will not upload 2 weeks 6 days ago #6

  • fisharebest
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That is not a webtrees error message.

webtrees will send a custom 403 response.

Perhaps the upload is blocked by something else on your server.
Perhaps you are running some form of "security software" on your server?
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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media will not upload 1 week 5 days ago #7

  • df23
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thanks Greg
I am not running anything, but i will check with the hosting company
thanks for your help

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media will not upload - resolved 6 days 19 hours ago #8

  • df23
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This has been resolved. I raised a ticket with my ISP. Issue was that the media upload was being blocked by the web application firewall (WAF). They have resolved the issue and i can upload my photos into webtrees again.

thanks Greg for your help.

Dave

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