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TOPIC: [SOLVED] Lost password and Error Message

Lost password and Error Message 2 years 8 months ago #1

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I forgot my password and was trying to retrieve it from MySQL database. I can go in the database but cannot find the page that show the tables wt_user. In trying to find it I did something and now have the error
"SQLSTATE[28000] [1045] Access denied for user 'barmanns_drg'@'localhost' (using password: YES)" Please help. and thank you.
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Lost password and Error Message 2 years 8 months ago #2

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> I can go in the database

How are you doing this? At the command line? Using a application such as phpMyAdmin?

The connection details (username, password, hostname, etc.) can be found in webtrees/data/config.ini.php
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Lost password and Error Message 2 years 8 months ago #3

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I went to Cpanel and MySQL to find webtrees. I was not able to get the th_files. How would I go to webtrees/data/config.ini.php. I am sorry I do not know to much about this.

Dick
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Lost password and Error Message 2 years 8 months ago #4

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> I can go in the database but cannot find the page that show the tables

There are thousands of different ways that your control panel could be displaying this, so it is hard to give you a specific instruction or tell you where to look. Maybe post a screen shot?

> How would I go to webtrees/data/config.ini.php

This would only help you if your cPanel asked you for a username and password. Since you didn't mention this, I guess your cPanel has the password built-in.

When you installed webtrees, you copied lots of files to the server. To access this file do the reverse. Copy the file back onto your own computer, and then use a program such as notepad to view the contents.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Lost password and Error Message 2 years 8 months ago #5

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I do have to insert a user name and password to get into the Cpanel. Can I post two screen shots here or do I go to Dropbox?
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Lost password and Error Message 2 years 8 months ago #6

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www.dropbox.com/s/jptepi1k5t23ij9/snapshot4.png?dl=0
If I did it right the two snapshot 3 and snapshot 4 in Dropbox is my screenshots. Do they help?
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Lost password and Error Message 2 years 8 months ago #7

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I only see #4 - but it looks like you have selected the option to modify your *MYSQL* account. This is not what you want.

You simply need to change some data in one of your databases.

Go back a level or two, and look again.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Lost password and Error Message 2 years 8 months ago #8

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www.dropbox.com/s/e8g0643qsk81np5/snapshot6.png?dl=0
www.dropbox.com/s/hi5hi5tsnp5tsqz/snapshot5.png?dl=0

I hope this helps. I appreciate your time. Since my friend died I have no where to turn for help. Being 83 I forget what I was told 6 months ago when I had a problem.
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Do you need a web hosting solution for your webtrees site?
If you prefer a host that specialises in webtrees, the following page lists some suppliers able to provide one for you: 

Lost password and Error Message 2 years 8 months ago #9

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I have the error Message "SQLSTATE[28000] [1045] Access denied for user 'barmanns_drg'@'localhost' (using password: YES)" What can I do to get back into my webtrees page.
My page is at barmannsbar.com/webtrees
I did something because I did not remember my password. and cannot open webtrees now. Please help.
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Lost password and Error Message 2 years 8 months ago #10

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Hi Dick,

I don't know if you received my email.

If you don't have the password and your server isn't set up to send email (e.g. to use the "password reset" function), then the only option is to update the password in the database.

You'd generally do this via a control panel. If you can let me have access to your control panel, I'll happily do this for you.

Greg
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Lost password and Error Message 2 years 8 months ago #11

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what do you need from me to get access?
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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Lost password and Error Message 2 years 8 months ago #12

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Hi Dick,

The info you sent was exactly what I needed.

I have reset your password (and emailed it to you).

I also upgraded webtrees to the latest version (1.7.2), and upgraded the version of PHP on your server to a more secure version.

Greg
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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[SOLVED] Lost password and Error Message 2 years 8 months ago #13

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Problem solved.
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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[SOLVED] Lost password and Error Message 2 years 8 months ago #14

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Thank you very much. I appreciate your straightening me out. It is working great.
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
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[SOLVED] Lost password and Error Message 2 years 8 months ago #15

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Could you please update that again for me. I am the only one that uses the computer and I have started to write down my passwords because of my age. I tried to do what you suggested a while back by going to the wt_users but I could not open the database. I will write every thing down this time so I will try not to bother you again. I have 3 obits to enter and am trying to find a younger relative to carry this on. The younger generation does not seem to know the importance of keeping a genealogy record.
Dick
When the government fears the people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson (1743-1826)
barmannsbar.com/webtrees
The administrator has disabled public write access.
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