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TOPIC: Can't view person

Can't view person 4 years 7 months ago #1

  • bplinson
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Hi all. I just started using webtrees and have been building my tree. I have one person who for some reason I can no longer view. Name is Leroy Harmon and his page is here: linsononline.com/individual.php?pid=I35

I was gonna delete him and recreate but I am not even able to delete him. When I click on DELELE from the EDIT dropdown nothing happens.

I am thinking about deleting his child Alice Jane Harmon linsononline.com/individual.php?pid=I34 and then seeing how that works. I already deleted his wife.

The problem began after I tried to upload a media file to his profile and I think it might not have worked correctly.

Anyway to fix this?
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Can't view person 4 years 7 months ago #2

  • fisharebest
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Are there any error messages in the webtrees error log? (Admin -> Logs).
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Can't view person 4 years 7 months ago #3

  • bplinson
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In the Media Log I am getting the following.
2014-10-07 13:26	media	Media file /home/bplinson/public_html/data/media/George-William-Gillett.jpg uploaded
2014-10-07 13:26	media	Thumbnail created for /home/bplinson/public_html/data/media/George-William-Gillett.jpg
2014-10-07 13:55	media	Media file /home/bplinson/public_html/data/media/SFC-Bert-Linson.jpg uploaded
2014-10-07 13:55	media	Thumbnail created for /home/bplinson/public_html/data/media/SFC-Bert-Linson.jpg
2014-10-07 13:59	media	Media file /home/bplinson/public_html/data/media/Bert-Linson-1976.jpg uploaded
2014-10-07 14:00	media	Thumbnail created for /home/bplinson/public_html/data/media/Bert-Linson-1976.jpg
2014-10-07 14:03	media	Media file /home/bplinson/public_html/data/media/Linson-Hunnicutt-Family.jpg uploaded
2014-10-07 14:03	media	Thumbnail created for /home/bplinson/public_html/data/media/Linson-Hunnicutt-Family.jpg
2014-10-07 22:37	media	Media file /home/bplinson/public_html/data/media/KELLY-FREEMAN-1845.jpg uploaded
2014-10-07 22:37	media	Thumbnail created for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1845.jpg
2014-10-07 22:58	media	Media file /home/bplinson/public_html/data/media/KELLY-FREEMAN-YOUNG-1845.gif uploaded
2014-10-07 22:58	media	Thumbnail created for /home/bplinson/public_html/data/media/KELLY-FREEMAN-YOUNG-1845.gif
2014-10-08 01:23	media	Media file /home/bplinson/public_html/data/media/KELLY-LORENZO-WARREN-1857.jpg uploaded
2014-10-08 01:23	media	Thumbnail created for /home/bplinson/public_html/data/media/KELLY-LORENZO-WARREN-1857.jpg
2014-10-08 01:24	media	Media file /home/bplinson/public_html/data/media/KELLY-LOREZNO-WARREN-1857-WITH-WIFE-ALICE.jpg uploaded
2014-10-08 01:24	media	Thumbnail created for /home/bplinson/public_html/data/media/KELLY-LOREZNO-WARREN-1857-WITH-WIFE-ALICE.jpg
2014-10-08 22:48	media	Media file /home/bplinson/public_html/data/media/MCCLANE-TAILOR-KEOKUK.jpg uploaded
2014-10-08 22:48	media	Thumbnail created for /home/bplinson/public_html/data/media/MCCLANE-TAILOR-KEOKUK.jpg
2014-10-08 22:50	media	Media file /home/bplinson/public_html/data/media/MCCLANE-WILLIAM-1828-FAMILY-DAUGHTERS-SARAH-AND-MARY-GRANDDAUGHTER-JOSEPHINE.jpg uploaded
2014-10-08 22:50	media	Thumbnail created for /home/bplinson/public_html/data/media/MCCLANE-WILLIAM-1828-FAMILY-DAUGHTERS-SARAH-AND-MARY-GRANDDAUGHTER-JOSEPHINE.jpg
2014-10-09 02:34	media	Media file /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg uploaded
2014-10-09 02:34	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 6833632 needed: 65575567 spare: -5300335
2014-10-09 02:34	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 02:34	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 3570760 needed: 65575567 spare: -2037463
2014-10-09 02:34	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 02:34	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 4343480 needed: 65575567 spare: -2810183
2014-10-09 02:34	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 02:34	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 3568976 needed: 65575567 spare: -2035679
2014-10-09 02:34	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 02:34	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 3319680 needed: 65575567 spare: -1786383
2014-10-09 02:34	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 02:45	media	Media file /home/bplinson/public_html/data/media/KELLY-LORENZO-1816-IOWA-STATE-CENSUS-1885.jpg uploaded
2014-10-09 02:46	media	Thumbnail created for /home/bplinson/public_html/data/media/KELLY-LORENZO-1816-IOWA-STATE-CENSUS-1885.jpg
2014-10-09 02:46	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 3651472 needed: 65575567 spare: -2118175
2014-10-09 02:46	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 03:01	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 4099016 needed: 65575567 spare: -2565719
2014-10-09 03:01	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 03:03	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 4066944 needed: 65575567 spare: -2533647
2014-10-09 03:03	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 03:10	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 3958704 needed: 65575567 spare: -2425407
2014-10-09 03:10	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 03:38	media	Media file /home/bplinson/public_html/data/media/HARMON-LEROY-1880-US-CENSUS.jpg uploaded
2014-10-09 04:08	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 5187328 needed: 65575567 spare: -3654031
2014-10-09 04:08	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 04:16	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 4364848 needed: 65575567 spare: -2831551
2014-10-09 04:16	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
2014-10-09 04:16	media	Cannot create thumbnail /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg (3122.43KB, 7364 × 5388 8 bits 1 channels) memory avail: 67108864 used: 3586936 needed: 65575567 spare: -2053639
2014-10-09 04:16	media	Not enough memory to create thumbnail for /home/bplinson/public_html/data/media/KELLY-FREEMAN-1889-1940-CENSUS.jpg
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Can't view person 4 years 7 months ago #4

  • bplinson
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Here is the error I get then I try to go into the Admin Media menu.
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Can't view person 4 years 7 months ago #5

  • bplinson
  • bplinson's Avatar
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Can't view person 4 years 7 months ago #6

  • fisharebest
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That's great.

You have added a photo to this individual. It is a very large (in pixels, not necessarily in bytes) photo.

webtrees needs to create a thumbnail image to show on the individual's page - but your server does not have enough memory to process large images.

Your options are:

1) Increase the memory limit on the server. From the admin page, you can *request* an increase, but your server may not grant this request.

2) Manually create a thumbnail image (100px high), and upload it to the server (in the folder /data/media/thumbs/...)

3) Reduce the size of the photo, and upload that to the server (overwriting the existing file), and hopefully yoiur server willl have the capacity to process this smaller file.

A typical image from a modern digital camera can be 4000x3000 pixels. To create the thumbnail, your server requires 4000 x 3000 x 4 = 48MB of RAM - on top of the 12-16MB that may be required to generate the rest of the page. So, your server needs to have a memory limit of at least 64MB. A typical default is 32MB.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Can't view person 4 years 7 months ago #7

  • bplinson
  • bplinson's Avatar
Can't upload to them because the person does not come up. All I get it a blank page with the tools on top. This is the person. linsononline.com/individual.php?pid=I35
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Can't view person 4 years 7 months ago #8

  • fisharebest
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You will need to upload them using FTP - the same way you copied the webtrees application files to the server.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
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Can't view person 4 years 7 months ago #9

  • bplinson
  • bplinson's Avatar
Ok, I think I figured out a way to fix it. I created a second tree and inported the ged file minus the image info. On the second tree I can now see Loroy Harmon and is it telling me, "The link from “Leroy HARMON” to “@M13@” has been deleted" and that I need to accept or delete the changes.
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Can't view person 4 years 7 months ago #10

  • bplinson
  • bplinson's Avatar
Yup that fixed it but I had to remove the Media entry that was associated with Leroy Harmon.
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