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Question PHP mail or SMTP not working

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9 years 2 months ago - 9 years 2 months ago #21 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello,

[strike]I have just noticed that the « português do Brasil » language does not have the translation for that sentence (Gmail notice).[/strike]

Not true. My mistake, wrong tab. :-(

Para usar uma conta de email do Google, use as seguintes configurações: servidor=smtp.gmail.com, porta=587, segurança=tls, nome de usuário=xxxxx@gmail.com, senha=[sua senha do Gmail]

Last edit: 9 years 2 months ago by Jackie.

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9 years 2 months ago #22 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
OK, but I'm making tests in "US english"... so, I didn't understand, sorry!

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9 years 2 months ago #23 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
So after all, everything right configured, the problem persists! :-(

What more should I do?

Thanks!

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9 years 2 months ago #24 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello Daniel,

Well, the best I can say at this point is to contact the technical support of your webhost.

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9 years 2 months ago #25 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
Hi Jackie, I really don't know what's happening too.

I have other 2 installed software (Feng Office and Vtiger CRM) in the same webhost, and smtp mail is working very well in both. My conclusion, the problem is not with the webhost!

If you want I give you admin permission to my "family tree", you can test with your gmail, for example, what do you think?

Regards.

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9 years 2 months ago #26 by fisharebest
Replied by fisharebest on topic PHP mail or SMTP not working

bukbr wrote: My conclusion, the problem is not with the webhost!


Thousands of people are using webtrees to send email - with PHP and also with SMTP.

What is different on your server? Perhaps your configuration settings. In #19, you said that you would attach them...

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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9 years 2 months ago - 9 years 2 months ago #27 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working

fisharebest wrote:

bukbr wrote: My conclusion, the problem is not with the webhost!


Thousands of people are using webtrees to send email - with PHP and also with SMTP.

What is different on your server? Perhaps your configuration settings. In #19, you said that you would attach them...


Ops, I added 3 screenshots in #20, but our forum accepted just 2, I don't know why!

OK, attached the third... from #20.
Attachments:
Last edit: 9 years 2 months ago by bukbr. Reason: Attached file redimension

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9 years 2 months ago #28 by fisharebest
Replied by fisharebest on topic PHP mail or SMTP not working
Too large.

IIRC, maximum size is 800px, 100KB

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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9 years 2 months ago #29 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
Hmm, OK, thanks, its done. Please, look #27.

Thks again.

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9 years 2 months ago #30 by fisharebest
Replied by fisharebest on topic PHP mail or SMTP not working
Try changing the "Sender name" to an email address and putting your host name in "Sending server name".

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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9 years 2 months ago #31 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working

bukbr wrote: Hi Jackie, I really don't know what's happening too.

I have other 2 installed software (Feng Office and Vtiger CRM) in the same webhost, and smtp mail is working very well in both. My conclusion, the problem is not with the webhost!

If you want I give you admin permission to my "family tree", you can test with your gmail, for example, what do you think?

Regards.


As far as I know, Feng Office and Vtiger have their own email system management. webtrees does not have such separate email management. Therefore, I don't think webtrees can use the same email management as your other softwares.

Do you have a valid email@yourdomainname.xxx ?

Do you use a "group_email" address for your Vtiger and/or Feng Office ?

What exactly are your email settings for these two other softwares?

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9 years 2 months ago #32 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working

fisharebest wrote: Try changing the "Sender name" to an email address and putting your host name in "Sending server name".


YES Greg of course !

He need to enter HIS server name ! Or perhaps simply localhost ?

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9 years 2 months ago - 9 years 2 months ago #33 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello Daniel,

According to the Wiki page of your webhost, the smtp settings should be

www.kinghost.com.br/wiki/doku.php/e-mail

Nome do servidor = smtp.buchmann.kinghost.net

Porta = 587


Attachments:
Last edit: 9 years 2 months ago by Jackie.

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9 years 2 months ago #34 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
Hi Jackie, it's an alternative SMTP, I tried it too, assisted by my webhost support by phone, but without success too.

Fisharebest, you mean to do this with my gmail or own domain? On sending server name, you mean, typing "bc.adm.br", for example?

Attached my Feng Office config that works well.

Thks.
Attachments:

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9 years 2 months ago - 9 years 2 months ago #35 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello Daniel,

If you set webtrees the same as you Feng Office, does it work ?

EDIT:

Attachments:
Last edit: 9 years 2 months ago by Jackie.

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9 years 2 months ago #36 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
Hello Jackie,

Unfortunally didn't work!

Trying to send, I got: Message was not sent.

Log: Mail: 'Buchmann Genealogia' does not match the expected structure for a DNS hostname, 'Buchmann Genealogia' does not appear to be a valid URI hostname, 'Buchmann Genealogia' does not appear to be a valid local network name

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9 years 2 months ago - 9 years 2 months ago #37 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello Daniel,

Would you change

Sending server name (the last line) = [strike]the URL of your site[/strike] www.bc.adm.br/genealogiabuchmann/
Last edit: 9 years 2 months ago by Jackie.

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9 years 2 months ago #38 by bukbr
Replied by bukbr on topic PHP mail or SMTP not working
Hi again...

LOG: Mail: ' www.bc.adm.br/genealogiabuchmann/ ' appears to be a DNS hostname but cannot match TLD against known list, ' www.bc.adm.br/genealogiabuchmann/ ' does not appear to be a valid URI hostname, ' www.bc.adm.br/genealogiabuchmann/ ' does not appear to be a valid local network name

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9 years 2 months ago #39 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello Daniel,

How about trying PHP mail with these settings ?

Attachments:

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9 years 2 months ago #40 by Jackie
Replied by Jackie on topic PHP mail or SMTP not working
Hello Daniel,

Perhaps a silly question.. but what do you have in the field « webtrees reply address » in

Administration -> Family trees -> your family tree -> General tab -> section Contact information

Is there a valid email address ?

Attachments:

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