Web based family history software

This Help forum is for issues relates to the latest release (1.7.0/1). For issues related to beta or github version please use their own Help forum.
Before asking for help please read "How to request help" by clicking on that tab above here."

Question unable to create a report

  • wiskup
  • Topic Author
  • Visitor
  • Visitor
8 years 5 months ago #1 by wiskup
unable to create a report was created by wiskup
Greater New Mexico Pedigree Database HGRC-NM.org

There seems to be a problem in the report menu. Several members have had the same problem. For instance, I type in what I

want - for instance a source #, then I set the source type, then set order, then set paper size, then click on PDF and hit

continue. What appears is a blank page. When I last used this menu on May 23, 2015, the program worked fine. Can anyone

help me rectify this problem?



Dorothy

Please Log in or Create an account to join the conversation.

More
8 years 5 months ago #2 by fisharebest
Replied by fisharebest on topic unable to create a report
Hi Dorothy.

A completely blank page generally indicates that

1) a fatal error has occurred
2) your server is configured not to display errors

When this happens, it is usual for error messages to be written to your webserver's log file. So, your webhost will hopefully provide you with the webserver "access" and "error" logs. Look in the error logs for a helpful message.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

Please Log in or Create an account to join the conversation.

Powered by Kunena Forum
}