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unable to create a report 5 years 7 months ago #1

  • wiskup
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Greater New Mexico Pedigree Database HGRC-NM.org

There seems to be a problem in the report menu. Several members have had the same problem. For instance, I type in what I

want - for instance a source #, then I set the source type, then set order, then set paper size, then click on PDF and hit

continue. What appears is a blank page. When I last used this menu on May 23, 2015, the program worked fine. Can anyone

help me rectify this problem?



Dorothy

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unable to create a report 5 years 7 months ago #2

  • fisharebest
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Hi Dorothy.

A completely blank page generally indicates that

1) a fatal error has occurred
2) your server is configured not to display errors

When this happens, it is usual for error messages to be written to your webserver's log file. So, your webhost will hopefully provide you with the webserver "access" and "error" logs. Look in the error logs for a helpful message.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net

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