This Help forum is for issues relates to the latest release (1.7.10/11/12). For issues related to development versions please use their own Help forum.
Before asking for help please read "How to request help" by clicking on that tab above here."

TOPIC: [SOLVED] Missing sidebars & other strange behavior

Missing sidebars & other strange behavior 3 weeks 2 days ago #1

  • thomas52
  • thomas52's Avatar
  • Online
  • Frequent
  • Western North Carolina
  • Posts: 770
I recently downloaded & uploaded my gedcom file, with a small hiccup - one corrupted download. I had earlier upgraded my site to utilize https.
All appeared okay, but now, the SIDEBAR for many of my individuals - both living & dead - does not appear.
Also, the "Relationship" charts seem to 'skip' several younger generations.
Finally, the site seems to be loading very slowly.
Any suggerstions or thoughts welcome.
"Failure is an amazing teacher." (L'échec est un professeur extraordinaire.)
The administrator has disabled public write access.

Missing sidebars & other strange behavior 3 weeks 2 days ago #2

  • Luenissla
  • Luenissla's Avatar
  • Offline
  • Junior
  • Posts: 130
Hello Thomas,

check all the preferences of your installation, if something was lost or deactivated.
For the speed you can try to optimize the database from your installation using phpMyAdmin.
Best regards
Hans-Joachim (Lünenschloß)
The administrator has disabled public write access.

Missing sidebars & other strange behavior 3 weeks 2 days ago #3

  • fisharebest
  • fisharebest's Avatar
  • Offline
  • Administrator
  • Posts: 10615
> All appeared okay, but now, the SIDEBAR for many of my individuals - both living & dead - does not appear.

I tried to look at this, but your site isn't working at all. Possibly an HTTPS / redirect / cloudflare configuration error?

>Also, the "Relationship" charts seem to 'skip' several younger generations.

Are you using PHP 7.3? If so, then this has already been reported, and the fix will be included in the next release.
github.com/fisharebest/webtrees/issues/2063
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
The administrator has disabled public write access.

Missing sidebars & other strange behavior 3 weeks 2 days ago #4

  • thomas52
  • thomas52's Avatar
  • Online
  • Frequent
  • Western North Carolina
  • Posts: 770
Yes, I went to PHP 7.3, and have now changed down to 7.2. I may have tried too many "fixes" at one time. I have disabled Cloudflare, although left SuperCache activated.
The site seems to be working now, although abnormally slow.
The relationships now work, and I doubled-checked the sidebar configuration and all appears okay, but I am STILL missing the sidebar on MANY individual pages.
The sidebar DOES appear for:
www.adkins.ws/individual.php?pid=I134
... but not for almost all the others.
"Failure is an amazing teacher." (L'échec est un professeur extraordinaire.)
The administrator has disabled public write access.

Missing sidebars & other strange behavior 3 weeks 2 days ago #5

  • fisharebest
  • fisharebest's Avatar
  • Offline
  • Administrator
  • Posts: 10615
My first guess is that the "cousins" module is causing a fatal error that is preventing the rest of the page from being displayed.

Try disabling the module.
Greg Roach - This email address is being protected from spambots. You need JavaScript enabled to view it. - fisharebest.webtrees.net
The administrator has disabled public write access.

Missing sidebars & other strange behavior 3 weeks 2 days ago #6

  • thomas52
  • thomas52's Avatar
  • Online
  • Frequent
  • Western North Carolina
  • Posts: 770
Yikes! So simple. Guess that's why you get the "big bucks." :)
Thank you.
"Failure is an amazing teacher." (L'échec est un professeur extraordinaire.)
The administrator has disabled public write access.

[SOLVED] Missing sidebars & other strange behavior 3 weeks 2 days ago #7

  • thomas52
  • thomas52's Avatar
  • Online
  • Frequent
  • Western North Carolina
  • Posts: 770
Problem solved.
"Failure is an amazing teacher." (L'échec est un professeur extraordinaire.)
The administrator has disabled public write access.
Powered by Kunena Forum