Web based family history software

This Help forum is for issues relates to the latest release (1.7.9). For issues related to beta or github version please use their own Help forum.
Before asking for help please read "How to request help" by clicking on that tab above here."

Question Unique Problem

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago - 6 years 8 months ago #1 by ksajdak
Unique Problem was created by ksajdak
I have (or had) a functioning website running webtrees 1.7.9

Recently (About July 24th) the website crashed, or at least was unavailable on my comouter.

A Mac.

In Chrome I get an HTML500 error trying to load. And in Firefox, I get a blank page.

My co-administrator has been experiencing the same sort of access errors on hs PC. sportsage.net/stiehm

Ironically, I can access the site fully on my iPad.

Not sure where to go.

Could anyone try my site, see if it works, and make any suggestions?

Server is running PHP 5.5.38

URL: sportsage.net/stiehm

Thanks.
Last edit: 6 years 8 months ago by ksajdak.

Please Log in or Create an account to join the conversation.

  • thomas52
  • Offline
  • Premium Member
  • Premium Member
  • Western North Carolina
More
6 years 8 months ago #2 by thomas52
Replied by thomas52 on topic Unique Problem
This page isn’t working
sportsage.net is currently unable to handle this request.
HTTP ERROR 500

"Failure is an amazing teacher." (L'échec est un professeur extraordinaire.)

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #3 by ksajdak
Replied by ksajdak on topic Unique Problem
FYI . . . I updated to PHP 7.

Same issue.

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #4 by ksajdak
Replied by ksajdak on topic Unique Problem
Thanks.

Any ideas?

Please Log in or Create an account to join the conversation.

  • fisharebest
  • Away
  • Administrator
  • Administrator
More
6 years 8 months ago #5 by fisharebest
Replied by fisharebest on topic Unique Problem

ksajdak wrote: FYI . . . I updated to PHP 7.
Same issue.


Apologies for short answer. On holiday with very little internet access.

1) 500 errors will usually have a helpful message in your webserver (e.g. apache) error log.

2) My guess is that you installed PHP7, but you did not install all the PHP7 extensions. Try a clean install of webtrees in a temporary folder. This will check for missing extensions.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #6 by ksajdak
Replied by ksajdak on topic Unique Problem
UPDATE 2:

I run a second site . . . sportsage.net/family Running 1.7.3 . . .

It works.

This one: sportsage.net/stiehm Running 1.7.9 doesn't.

Before we jump to conclusions . . . PHP 7 was added AFTER install.

So . . .

1) I know I should be able to find them here somewhere, but where are instructions to do a fresh install that will mot lose data or images?
2) WHY would the Stiehm Family work perfectly on my iPad but fail to open on a computer?

Please Log in or Create an account to join the conversation.

More
6 years 8 months ago #7 by kiwi
Replied by kiwi on topic Unique Problem

ksajdak wrote: Before we jump to conclusions . . . PHP 7 was added AFTER install.


"PHP 7" isn't specific enough. Exactly which version?

See: www.webtrees.net/index.php/en/forum/help...ng-please-help#64704 where it says "webtrees 1.7 only officially supports PHP 5.3 -> 7.0"

ksajdak wrote: WHY would the Stiehm Family work perfectly on my iPad but fail to open on a computer?

Caching?

ALSO:

fisharebest wrote: 1) 500 errors will usually have a helpful message in your webserver (e.g. apache) error log.


So what messages did you find in your server log?

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #8 by ksajdak
Replied by ksajdak on topic Unique Problem
First, I do NOT know what the logged codes might be. Working with my host, when logging was turned on, the whole site crashed.

Second, I'm thinking a reinstall may work, but with 100+ users, photos, and 15K individuals, I don't want to risk losing anything, so Can you direct me to instructions for a re-install?

Please Log in or Create an account to join the conversation.

  • fisharebest
  • Away
  • Administrator
  • Administrator
More
6 years 8 months ago #9 by fisharebest
Replied by fisharebest on topic Unique Problem
> First, I do NOT know what the logged codes might be

Your server appears to be using Microsoft IIS webserver. I have very little experience with this, but this article seems to show how to enable logging and where to find the logs stackoverflow.com/questions/6426375/wher...-i-find-the-iis-logs

It really would be helpful to enable/find your error logs to solve both this and other/future problems.

You could try creating a second clean install of webtrees. If this works, then copy your media files (the folder /data) from the old site to the new site and then copy your data from the old database to the new database.

If this works, delete the old/broken site, and rename the new one to the old one.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #10 by ksajdak
Replied by ksajdak on topic Unique Problem
My server has a different front end, and they tried to help me enable logging which crashed the whole site. So, I don't think I'll be able to get a better error message.

A couple of other things:

1) If I set up a new site and it works, I think I could handle copying my data and media files over, but how do I retain my 100+ users?


I can still access the site on my iPad using Safari and Chrome browsers.

Please Log in or Create an account to join the conversation.

  • fisharebest
  • Away
  • Administrator
  • Administrator
More
6 years 8 months ago #11 by fisharebest
Replied by fisharebest on topic Unique Problem
> If I set up a new site and it works

Your users' accounts are, like your genealogy data, stored in the database.

Copy the database from the old installation to the new one.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #12 by ksajdak
Replied by ksajdak on topic Unique Problem
Would it be advisable to use the same connection code to the SQL database?

Please Log in or Create an account to join the conversation.

  • fisharebest
  • Away
  • Administrator
  • Administrator
More
6 years 8 months ago #13 by fisharebest
Replied by fisharebest on topic Unique Problem
Yes. If both webtrees installations have the same version, then they can share the same database.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

Please Log in or Create an account to join the conversation.

  • ksajdak
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 8 months ago #14 by ksajdak
Replied by ksajdak on topic Unique Problem
Looks like the reinstall worked.

A quick question.

In 1.7.9, how do I change the default page layout for visitors?

Please Log in or Create an account to join the conversation.

  • fisharebest
  • Away
  • Administrator
  • Administrator
More
6 years 8 months ago #15 by fisharebest
Replied by fisharebest on topic Unique Problem
I guess you are asking about the blocks on the home page.

Visit this home page. (Main menu, Family trees, ...)

From the (very) top menu, choose My pages -> Customise this page

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

Please Log in or Create an account to join the conversation.

Powered by Kunena Forum
}