Web based family history software

Question After upgrade, fact entry line/menu missing

  • joseph
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3 years 11 months ago #1 by joseph
Hello,

I took a couple of days of from using webtrees since I upgraded it. 1.7.10, to 1.7.16


I went back in today, and I found a bug.

For most of the people, I can not longer add a fact or event. The line with the drop down menu is gone. As well, half of the entries are grayed out. I can still edit the entry if needed, but why is it grayed out?

How can I ungray the entries, and how can I get the enter a new fact line and menu back?


I did have issues when upgrading. UPon the suggestion frm the person helping me, I removed all the folders from the webtree directory except the data folder. Then, I uploaded the new version to the to the webtree directory.

What is causing this, and if I need use the back up, are there any changes to the DB, or can I just replace the files?

Thanks

Joseph

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3 years 11 months ago #2 by fisharebest
Replied by fisharebest on topic After upgrade, fact entry line/menu missing
It is very difficult to guess what is happening on your site without more details.

> As well, half of the entries are grayed out.
> I can still edit the entry if needed, but why is it grayed out?

Maybe a screenshot will make it clearer?

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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3 years 11 months ago #3 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
Hello,

Here is a screenshot of one of the pages where the add a fact menu is missing.

You also see that some of the current entries are partially grayed out. I can still edit them if needed.

I just can not add new entries.

Thanks for any feedback.


Joseph
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  • bertkoor
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3 years 11 months ago - 3 years 11 months ago #4 by bertkoor
Replied by bertkoor on topic After upgrade, fact entry line/menu missing
The grey events are from related individuals and shown for read only. You must go to their own page to edit.

Regarding the missing buttons, we had a similar case.
Are you perhaps hosted on GoDaddy?
See www.webtrees.net/index.php/en/forum/help...-date?start=20#76105

stamboom.BertKoor.nl runs on webtrees v1.7.13
Last edit: 3 years 11 months ago by bertkoor.

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3 years 11 months ago #5 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
OK, related individuals, makes sense.

I am not using godaddy. I am using a home/small business network set up. We use a control panel called ISPConfig to create our emails, domains ftp, database, etc...

If it can help, our PHP is 7.0.


Thanks

Joseph

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3 years 11 months ago #6 by bertkoor
Replied by bertkoor on topic After upgrade, fact entry line/menu missing
The issue with GoDaddy was found by looking at the Network call results in browser's development tools. Often opened by pressing F12. One failing javascript call made the page fail to render completely.

Could you share a url perhaps for us to look?

stamboom.BertKoor.nl runs on webtrees v1.7.13

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3 years 11 months ago #7 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
Sure. Our site is here:

www.joespace.ca/webtrees/

Thanks

Joseph

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3 years 11 months ago #8 by fisharebest
Replied by fisharebest on topic After upgrade, fact entry line/menu missing
Are there any error messages in either the webtrees error log (Control panel) or your webserver (e.g. apache) error log?

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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3 years 11 months ago #9 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
When I look in the general error log for the control panel, there are not errors.

In the apache either.

A note about which individuals I can add fact for, it si the my grandparents(the oldest entered so far on the system), and my 2 kids, wife and my youngest sister.

All the rest can not have facts added to them.



Thanks

Jospeh

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3 years 11 months ago #10 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
Is there a specific place where webtrees might log an error?

Thanks

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3 years 11 months ago #11 by fisharebest
Replied by fisharebest on topic After upgrade, fact entry line/menu missing
In you PHP.INI settings, what setting do you have for the value "display_errors"? "On" or "Off".

You can see this in: Control panel -> Server information.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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3 years 11 months ago #12 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
Hello,

It is off.

It is turned off for now.

How do I write the value in php.ini to turn it on?

I found it, but I am not sure how to write :
display_error=on

Thanks

Joseph

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3 years 11 months ago #13 by fisharebest
Replied by fisharebest on topic After upgrade, fact entry line/menu missing
> I am not sure how to write : display_error=on

You said you were using a package called "ISPConfig" to manage your server.

According to google, there is a PHP configuration section in there somewhere.

You'll need to find this, and add a line
Code:
display_errors = On

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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3 years 11 months ago #14 by joseph
Replied by joseph on topic After upgrade, fact entry line/menu missing
Hello,

It took a bit of exchanges with my ISPConfig forums, but I found out how to turn on th edisplay error in php.ini.

I went back to check look at the phpinfo page to confirm it was on. But, before, I looked at one fo the pages where th eerror was occuring.

Well, the fact entry is workign again on all the pages!!

It magically start working again. Not sure why...

Thanks for your help.

Joseph

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3 years 11 months ago #15 by fisharebest
Replied by fisharebest on topic After upgrade, fact entry line/menu missing
OK - thanks for the update. If it happens again, hopefully we'll now get an error message.

Greg Roach - greg@subaqua.co.uk - @fisharebest@phpc.social - fisharebest.webtrees.net

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