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Password reset il y a 1 semaine 2 jours #1

  • hiBratt
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I have problems with my admin password. I am responsible for installation in Sweden with the address www.brattnet.com/webtrees
When I sign in with my username Brattfors and password, I come to the front page as a regular visitor. The text is still "Sign in".

I then click on Forgot password and add E-mail "Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.", click on continue. I then got the message

"A password reset link has been sent to ‘Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.’.
This link is valid for one hour."

but I do not receive an email in either the Inbox or Spam.

I have checked for password in data/config.ini.php and do not recognize de values for dbuser, dbpass, dbname. I have used dbuser as Username and dbpass as Password, but it does not work either.

Please inform me what I should do.

Best regards
Hans Iwan Bratt

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Password reset il y a 1 semaine 1 jour #2

  • hiBratt
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I have tried your tips
Can you access your database? (e.g. using PhpMyAdmin)
Can you access the files on your web-server? (e.g. using FTP / SFTP)

on page webtrees.net/faq/password/ and got
SUCCESS - The user account was updated.
but it is still impossble to login.

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Dernière édition: par hiBratt.

Password reset il y a 1 semaine 1 jour #3

  • bertkoor
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I suspect that webtrees somehow classifies / mistakes your session as a robot.

Just checking: you are on v2.x, not 1.7.x?
Did anything "strange" or worth mentioning happen that might have triggered it?
stamboom.BertKoor.nl runs on webtrees v1.7.13

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Password reset il y a 1 semaine 1 jour #4

  • fisharebest
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Did you try deleting your cookies?
Greg Roach - Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. - fisharebest.webtrees.net

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Password reset il y a 1 semaine 1 jour #5

  • hiBratt
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I was sure it was version2 until you asked. How do I check that?

I'm surprised that the Webtrees logo at the top is not visible, see attachment.

It is said that a user is logged in. It's not me. See attachment
Pièces jointes :

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Password reset il y a 1 semaine 1 jour #6

  • fisharebest
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> I was sure it was version2 until you asked. How do I check that?

You are using 2.0.15.

If you use the developer tools in your browser, you'll see some "meta information" near the top of the page.

> I'm surprised that the Webtrees logo at the top is not visible, see attachment.

In some themes, including the one you selected, the logo is at the bottom of the page.

> It is said that a user is logged in. It's not me. See attachment

That's probably just an old session, caused by someone not logging out.

PS - Did you try deleting your cookies?
Greg Roach - Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. - fisharebest.webtrees.net

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Password reset il y a 1 semaine 1 jour #7

  • hiBratt
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Wonderfully. I deleted all cookies. That solved the problem. Maybe I should have thought of it myself ....
I am now told to upgrade to 2.0.16. I do this as soon as I know that the current version is running stably.
A very big thank you for the help to fisharebest and bertkoor

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Dernière édition: par hiBratt.
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